Keep your promise
and your customers.

CALLPROMISE makes offering a callback simple and reliable.

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Respect your customers’ time — and your company’s bottom line.

Callbacks will please your customers and your CFO.

Here's how
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Start enjoying Monday lunch breaks.

Forget crazy queues on your busiest days.
CALLPROMISE restores call volume sanity.

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Experience global scalability.

Support your customers from Boston to Bangkok with callbacks in the cloud.

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Recent Articles

Is Your Company a "Phone Person"?

Are you sending the message to your customers that you'd rather they not call? Here's a prediction for 2013.

Your Agent Is Important to Us

With customer loyalty and retention getting all the attention, we take a look at the the benefits of retaining good agents.

Please Hold For the Next Available Airline

Check out how some of the top airlines' hold times compared during the major winter storm "Nemo."

What Clients Say

  • LucyPhone has allowed us to build upon our commitment to "make homeownership easy" by providing us the means to give our customers additional options in managing how and when they interact with us.
    Rick Valencia, Workforce Manager
    Cross Country Home Services
  • Lucy's administration screens give us the ability to react to changes in our internal workflow providing us the flexibility to make real time adjustments to balance our service delivery efficiencies. In short, Lucy has been a great addition to Cross Country Home Services' service delivery tool belt.
    Rick Valencia, Workforce Manager
    Cross Country Home Services
  • Lucyphone’s team reacted extremely quickly and were able to design a solution and implement in one weekend.  We experienced 10x call volume within a 60 day period and without LP we would have been dead in the water.
    Tom Cahill, SVP Operations
    Stella & Dot
  • In order to keep up with a massive growth in revenue ($33M in 2009 to $180M in 2011) we needed to maximize the utility of our customer service team. Without Lucyphone we would have had to grow that team 50%+ faster to achieve the same results in stylist/customer satisfaction.
    Tom Cahill, SVP Operations
    Stella & Dot
  • We’re so focused on the customer experience benefits that Lucyphone gives us, sometimes we fail to mention is how much the CSRs love Lucy. They’re dealing with happier customers and offering faster service.
    Amas Tenumah, VP Operations
    Teleflora
  • At the height of business call times, I prefer not to sit, waiting on a service rep for my turn. I can go about my own business and expect my call to be returned in a timely fashion! Great option!
    Anonymous, Customer
    Teleflora
  • First time I’ve ever been presented this option for any business. Beats waiting on hold. Service rep was also able to resolve my issue and I didn’t feel I was being rushed just to meet some phone stat. Thanks.
    Anonymous, Customer
    Teleflora

CALLPROMISE: Beyond Virtual Queuing

In today’s online world, consumers have more of a voice than ever before — and they want to know that the companies they support respect their time and value their business. Serve them well, and you have a powerful, outspoken advocate on your side. In fact, their voices are so influential that from Forbes to Forrester business analysts are calling 2013 the “Year of the Consumer.”

CALLPROMISE partners with high-service brands that recognize the landmark period we’re entering, and we help them engage customers with exceptional contact experiences. CALLPROMISE offers more than a callback or virtual queuing solution: We’re dedicated to reconnecting companies with their customers. Our resource planning methodology revolutionizes workforce efficiency and sets the standard for call center operations — and happy consumers.

Start turning your calling customers into outspoken advocates today. service@callpromise.com888-450-6790

Solutions & Services

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In-Call Virtual Queuing

Help your customers say goodbye to long holds with cloud-based callback services.

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Web & Mobile Virtual Queuing

Make mobile technology work for you when customers request a callback from your website or mobile application.

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SMS/Text Virtual Queuing

Protect your customer relationships with text-to-queue and mobile integration.

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Benchmarking

Know where your company stands with cross-industry insight on queue wait times and service responses.

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Simulation & Analysis

Discover your virtual queuing ROI — before you turn on our solutions.

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Detachable Support Number

Never miss a lead in your DR campaigns with our zero-abandon numbers.

The CALLPROMISE Advantage

Retaining good customers and employees is the simplest path to lasting business success. CALLPROMISE will help you:
  • Make virtual queuing easy.
  • Convert satisfied callers into vocal brand advocates.
  • Limit call center turnover.
  • Simplify staffing with smoother call volumes.
  • Reduce call talk times.
  • Lower toll-free charges.

Some clients include: